Windows 7 (64 bit) will not log off and shut down.
i have just formatted my laptop and upgraded to Windows 7 (64bit).
everything looked fine at first, but then, my touchpad would not work properly, then my disc drive appeared not to recognize any discs that ive been trying to open, and finally, the system
just would not shut down.
it just freezes on the log-off screen saying 'logging off' but thats it.
is it possible that something went wrong with the install? can anyone help?
Anwsers to the Problem Windows 7 (64 bit) will not log off and shut down.
What happens when trying to access the CD\DVD drive?
Try updating the Touchpad drivers from the manufacturer’s website and then check for the issue.
Let’s check for the issue in ‘Safe Mode with Networking’.
Below are the steps which talks about how to get into ‘Safe Mode with Networking’:
1. Restart your computer if it is powered on.
2. Tap the F8 key after your computer initially powers on.
3. Once you see the Advanced Boot Options menu you can stop tapping.
4. Use the up/down arrow keys to highlight your selection.
5. Select Safe Mode with Networking’ and press Enter.
6. You should see drivers loading, and then please wait.
7. You should then be at the Welcome Screen.
8. Logon to your computer using an account with Administrator privileges.
Access the below link to know more about ‘Safe Mode with Networking’:
If the issue does not persist in ‘Safe Mode with Networking’, then one of the third party services could be causing the issue.
Put the computer in a Clean Boot and check for the issue.
Below are the steps to put the computer in a Clean Boot State:
To perform a Clean Boot on a computer that is running Windows 7:
Click Start, type msconfig in the Start Search box, and then press ENTER.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
On the General tab, click Selective Startup.
Under Selective Startup, click to clear the Load Startup Items check box.
Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
When you are prompted, click Restart.
After the computer starts, check if the issue is fixed.
If your issue is resolved after performing Clean Boot, then follow the steps mentioned in the following KB article to narrow down the exact source:
Also, see the section on how return your computer to a Normal startup mode by following the steps under “Reset the computer to start as usual”, after performing the clean boot troubleshooting
Hope this helps.
Manasa P – Microsoft Support.
Windows Error Reporting - To Fix Windows 7 (64 bit) will not log off and shut down.
- Go to Start button.
- Open Control Panel.
- Go to Windows Error Reporting.
- Click on System and Maintenance, then click Problem Reports and Solutions.
- Next, click Change Settings located on the left side panel of the Problem Reports and Solutions window.
- Select an option to configure how you want Windows to look for a solution to your problems. You may allow Windows to do it automatically or ask you every time to check if problem occurs.
- Next, click the Advanced settings link.
- Select Off to turn off Error Reporting.
Recommended Method to Repair the Problem: Windows 7 (64 bit) will not log off and shut down.:
How to Fix Windows 7 (64 bit) will not log off and shut down. with SmartPCFixer?
1. Download Error Fixer. Install it on your computer.
2. After the scan is done, you can see the errors and problems need to be repaired. Click Fix All.
3. The Fixing part is done, the speed of your computer will be much higher than before and the errors have been removed.
Related: KMODE EXCEPTION NOT HANDLED with BSOD restarts OK everytime laptop will not shut down while plugged to power source shuts down properly from battery Minor loss of fidelity Some cells or styles in this workbook contain formatting that is not supported by the selected file format Microsoft not letting me copy and paste mero 9 nine essentials will not let me restore my computer at an earliar time time My computer keeps restarting when I shut it down and I can not access advanced start up via pressing F8 Microsoft Silverlight was installed and I cannot uninstall it MY PRODUCT KEY DOESNOT WORK My Windows Mail freezes when I get a notification from Facebook My Windows 7 does not detect HP 8500A Plus Printer microsoft bluetooth notebook mouse 5000 not staying connected new tab reads element not found in IE 8 microsoft word starter will not open file that was downloaded from email not a valid Win32 app error my dell laptop as a internle mic and it is not working,Can I backup different folders to different external harddisks using Windows Backup and how sony vaio drivers DNS Connection only connection to one DNS provider Windows 7 64bit vaio drivers Installing Adobe Flash Player and Adobe Reader for 64 bit Windows 7 and Explorer 9 Beta vaio drivers Process of upgrading Windows Mail to Windows Live Mail sony vaio drivers Startup asks to select Windows 7 or prior OS vaio drivers update Windows 7 Home Prem Windows Updates Sony VAIO Driver Download Windows7 and Itunes Installation Upgrade Issues HKEY errors vaio drivers update Realtek LAN Driver Version V7.088.0617.2014 , 6.04 MBytes
Read More: Troubleshooter of Error: Windows Movie Maker patch or fix,[Solved] URGENT: Windows 7 Defragment Increases my Used Space and eats up my free space,Troubleshoot:msn won't allow me to share webcam (samsung n120) Error,Troubleshooting:Windows Search Service Automatically Disables on Restart (Win7 Professional - 64),Why Are My Email Addresses Declared Invalid By Multiple Websites?,(any website) is not set up to establish a connection on port world wide web service (http) with this computer.,Xerox Docuprint P8ex stopped working,how to sent mail merge to two Recipient,my computer keeps shutting down??