Wednesday, March 2, 2016

Windows 7 (64 bit) will not log off and shut down.

i have just formatted my laptop and upgraded to Windows 7 (64bit).
everything looked fine at first, but then, my touchpad would not work properly, then my disc drive appeared not to recognize any discs that ive been trying to open, and finally, the system
just would not shut down.
it just freezes on the log-off screen saying 'logging off' but thats it.
is it possible that something went wrong with the install? can anyone help?

Anwsers to the Problem Windows 7 (64 bit) will not log off and shut down.

Download SmartPCFixer to Fix It (Free)

Hi a.banana,
What happens when trying to access the CD\DVD drive?

Try updating the Touchpad drivers from the manufacturer’s website and then check for the issue.
Step 1:
Let’s check for the issue in ‘Safe Mode with Networking’.
Below are the steps which talks about how to get into ‘Safe Mode with Networking’:
1.     Restart your computer if it is powered on.
2.     Tap the F8 key after your computer initially powers on.
3.     Once you see the Advanced Boot Options menu you can stop tapping.
4.     Use the up/down arrow keys to highlight your selection.
5.     Select Safe Mode with Networking’ and press Enter.
6.     You should see drivers loading, and then please wait.
7.     You should then be at the Welcome Screen.
8.     Logon to your computer using an account with Administrator privileges.
Access the below link to know more about ‘Safe Mode with Networking’:
 Step 2:
If the issue does not persist in ‘Safe Mode with Networking’, then one of the third party services could be causing the issue.
Put the computer in a Clean Boot and check for the issue.
Below are the steps to put the computer in a Clean Boot State:

To perform a Clean Boot on a computer that is running Windows 7:

Click Start, type msconfig in the Start Search box, and then press ENTER.
 If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
On the General tab, click Selective Startup.
Under Selective Startup, click to clear the Load Startup Items check box.
Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
Click OK.
When you are prompted, click Restart.
After the computer starts, check if the issue is fixed.
If your issue is resolved after performing Clean Boot, then follow the steps mentioned in the following KB article to narrow down the exact source: 
Also, see the section on how return your computer to a Normal startup mode by following the steps under “Reset the computer to start as usual”, after performing the clean boot troubleshooting

 Hope this helps.
Manasa P – Microsoft Support.

Windows Error Reporting - To Fix Windows 7 (64 bit) will not log off and shut down.

  1. Go to Start button.
  2. Open Control Panel.
  3. Go to Windows Error Reporting.
  4. Click on System and Maintenance, then click Problem Reports and Solutions.
  5. Next, click Change Settings located on the left side panel of the Problem Reports and Solutions window.
  6. Select an option to configure how you want Windows to look for a solution to your problems. You may allow Windows to do it automatically or ask you every time to check if problem occurs.
  7. Next, click the Advanced settings link.
  8. Select Off to turn off Error Reporting.

Recommended Method to Repair the Problem: Windows 7 (64 bit) will not log off and shut down.:



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