Windows 7 Explorer.exe keeps crashing
I have a Windows 7 x32 computer and my Windows Explorer.exe keeps crashing.
Explorer crashes even when I have a single explorer window open.
I've managed to get a .dmp file and it says:
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(ac0.14b4): Access violation - code c0000005 (first/second chance not available)
eax=00000000 ebx=0372f040 ecx=00000400 edx=00000000 esi=00000002 edi=00000000
eip=777f7094 esp=0372eff0 ebp=0372f08c iopl=0 nv up ei pl zr na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
Here's the link the the dump file: https://www.dropbox.com/s/jbjsviagi1jfbxi/explorer.exe.2752.dmp
Seems like a memory issue.
Can anyone help me look into this?
Keys to the Problem Windows 7 Explorer.exe keeps crashing
Do you remember making any changes to the computer prior to this issue?
The possible cause would be because of
outdated video drivers, corrupt system files, virus or malware infection, faulty RAM, etc.
I would suggest you to follow these methods and check:
Method 1: Run the hotfix:
Windows Explorer crashes randomly in Windows 7 or in Windows Server 2008 R2
Method 2: Follow suggestions from this article:
Windows Explorer has stopped working
Virus scan: While Virus scan, Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.
Clean boot: After troubleshooting, make sure to place the computer back to normal Startup Mode.
In-place Upgrade: Note that In- place upgrade takes the same amount of time to do the upgrade as to reinstall the operating system.
Also, some of your customized Windows settings may be lost through this process.
Follow the steps and let us know if that helps. If the issue persists, please reply and we will be happy to help you.
Note: It is recommended that you back up your files and folders before attempting this step:
- Move the mouse cursor over to the upper right side of the screen.
- A menu will pop up on the left. Click on the "Settings" feature on the menu.
- On the Settings window, click on the "Change PC settings."
- Now, left click on the "Update and recovery" feature.
- For the next step, left click on the "Recovery" feature.
- There is an option here saying "Refresh your PC without affecting your files." There, left click on the "Get started" button.
- Now, follow the instructions on the screen to finish the Refresh process.
- After the Refresh process has finished restart your Windows 8.1 or Windows 8 device.
- Check again to see if the error Windows 7 Explorer.exe keeps crashing has been fixed.
If you do not possess the technical expertise required to accomplish this yourself or do not feel comfortable doing so, download and install a powerful automated tool to get the job done.
Recommended Method to Fix the Problem: Windows 7 Explorer.exe keeps crashing:
How to Fix Windows 7 Explorer.exe keeps crashing with SmartPCFixer?
1. Download SmartPCFixer. Install it on your system.
2. After the scan is done, you can see the errors and problems which need to be fixed.
3. When the Fixing part is finished, your computer has been speeded up and the errors have been removed
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