Wednesday, March 30, 2016

[Solution] a client can't preview certain excel file,but can preview other excel files.

a client can't preview certain excel file,but can preview other excel files.

a client experience a error when she wants to preview excel file in outlook 2007 , a certain excel.
but she can preview other excel files.
it's so weird that other users can preview this file except her.
that really beats me, please help me to find out
what cause this problem.
thanks.

Solutions to the Problem a client can't preview certain excel file,but can preview other excel files.

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Using Windows troubleshooter:

  • Click on Search on Charm bar and type Troubleshooting. Click on the very first option.
  • A new window will open. Click View all from the left pane.
  • Scroll down to the bottom and click on Windows update.
  • Troubleshooter window for Windows update will pop up. Click on NEXT. It may ask you for administrative permission.
  • The troubleshooter will automatically detect problems and fix it.
  • Now, close this window and try download/install the app which was previously showing error.

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