Tuesday, February 23, 2016

Troubleshoot:Error codes 31 and 10 Error

Error codes 31 and 10

Hi there!
Concerning the following answer I found on your site, I'd like to ask help for the same problem and since you mention you could find the appropriate drive if the brand of laptop is given, so here is my info.
It keeps giving me the following notification: " Bluetooth device not found.
Please verify that your Bluetooth device is properly connected and turned on".
I have downloaded drivers from the lenovo site as the laptop brand is Lenovo ThinkPad R61 8919,
but no help this far.
My Bluetooth Places files exist in the computer, the bluetooth icon appears in the start-up menu byt no device is located within the computer.
I must have deleted something as the device initially worked!!!
Please answer,

Hello Bori1033AKAFRED,
Thank you for the information that you’ve given us.
Because you uninstalled this you might want to first go to the manufacturer’s website and see if you can locate the driver and programs associated with the Bluetooth network adapter that you have
Also check to see if there are any other devices in device manager that are showing up as unknown devices that would allow you to find the hardware ID to allow you to get the correct driver.
The two error codes you are receiving: error code 10 and 31, point to an issue with the driver itself.
Code 10 points to the device not starting, and code 31 points to an issue with the driver itself.
If you could reinstall the driver it will generally
fix that issue.
What brand computer do you have? We may be able to locate the drive for you as well.
Thank you,

Solutions to the Problem Error codes 31 and 10

Download SmartPCFixer for Free Now

Hello ulmus,

 Thank you for your reply!

 Are you able to view your device in "Device Manager" when connected to your computer?  Did you make any changes to your computer's operating system from when this did work?  Is there an enable/disable option in the BIOS?  I show you have been to the manufacture's
website for troubleshooting.  I am showing some users on the forums at the Lenova website with similiar problem and errors as you have. 

  Some users advised:  Bluetooth on in all ways, but device not found.
It turned out that my problem was that I had installed the driver for the bluetooth device before running the setup program.
I uninstalled the program, made sure to hit cancel when the device
installation dialog came up after I rebooted, then ran the installation program and everything now works.  Also some stated:  Fn+F5, will turn Bluetooth device really on.  I have added the link below to the forums for this site.  Please let me know status.

Cannot connect to any Bluetooth devices

Make sure that both your computer and the device are turned on and their Bluetooth antennas are enabled.
Turn the Bluetooth off and then turn on, or restart your computer, and reestablish your connection to the device.
If the problem persists, reinstall the Bluetooth software and reestablish your connection to the device.

James Microsoft Answers Support Engineer Visit our
Microsoft Answers Feedback Forum and let us know what you think.

  1. Access the files on your computer via MY COMPUTER
  2. Under the C: drive, access the WINDOWS folder
  3. Select the SOFTWARE DISTRIBUTION folder, followed by the DOWNLOAD folder.
  4. Delete any files within this download folder.
  5. If you are unable to delete these files, open the command prompt (CMD) as the administrator, and type "net stop wuauserv" into the CMD prompt window. Press ENTER. This should allow you to delete the files from step 4.
  6. Once the files are deleted, open and run the CMD as the administrator and type "wuauclt.exe /updatenow". Press ENTER.

Another Safe way to Repair the Problem: Error codes 31 and 10:



How to Fix Error codes 31 and 10 with SmartPCFixer?

1. You can Download Error Fixer here. Install it on your computer. When you open it, it will perform a scan.

2. After the scan is done, you can see the errors and problems which need to be repaired.

3. The Fixing part is done, the speed of your computer will be much higher than before and the errors have been removed.

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