Monday, February 22, 2016

How to Fix Problem - Trouble opening a Word 2013 document with Word 2007?

Trouble opening a Word 2013 document with Word 2007

[Edit: If the likely source of the problem isn't version compatibility or you've never heard of such a conflict telling me that would be appreciated too]
A client that sends me documents to work on recently switched over to Office 2013 (we’re on Word 2007).
Since then (or perhaps somewhat since then; this may be a correlation/observer bias problem on my end), I've had trouble opening some Word documents.

When I try to open a document, I get the generic "The file xxx cannot be opened because there are problems with the contents.
There are no error details available.

Here’s where it gets a bit weird.
I can change the extension from .docx to .zip and see the contents of the archive and open/view various xml files.
Furthermore, I can paste it into a shared directory with a Linux VM and open the files in LibreOffice without
a problem (I have to work in Word though, so that’s not an easy way out).

I’m on a Win 7 machine running Office 2007.
The files have come/created by different machines on the client's end without any discernable pattern—some files have opened fine.
We asked on client to back-save and that seemed to work, but we can’t really keep
asking them to do so.

I’m kind of at an abrupt dead end diagnostics-wise.
In a pinch I can save the LibreOffice as a Word doc and move forward, but I’m not comfortable with that as a solution—these are 200-page books with lots of graphics, formatting, tracked changes and comments;
I’d hate for something to get lost in the transfers.

Any thoughts?


Solutions to the Problem Trouble opening a Word 2013 document with Word 2007

Download Error Fixer (Free)


  • Go to the Start button.
  • In the Search box, type "cmd" (without quotes) and press Enter.
  • At the command prompt, type "chkdsk /r /f" (without quotes) and press Enter.
  • Reboot your computer.
An error might pop up:

"Access denied as you do not have significant privileges. You have to invoke this utility in elevated mode."

If you receive the above error message, it means you are not logged into you computer as an Administrator. If that's the case, follow these steps to run the command prompt in elevated mode:

  • Go to theStart button.
  • Go to "All Programs > Accessories" and right click on "Command Prompt".
  • Select "Run as Administrator".
  • In the Search box, type "cmd" (without quotes) and press Enter.
  • At the command prompt, type "chkdsk /r /f" (without quotes) and press Enter.
  • Reboot your computer.

Another Safe way to Fix the Problem: Trouble opening a Word 2013 document with Word 2007:



How to Fix Trouble opening a Word 2013 document with Word 2007 with SmartPCFixer?

1. You can Download SmartPCFixer here. Install it on your system. When you open it, it will perform a scan.

2. After the scan is done, you can see the errors and problems need to be repaired. Click Fix All.

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