Black screen on Admin account, but not on standard user account Tech Support

Black screen on Admin account, but not on standard user account

Running a Toshiba Satellite laptop with Windows 7 Home Ultimate.
Upon startup I log into my user account.
Sometime later I may log into my admin account.
Twice in the last two months after logging into my admin account the screen has been black.
The normal
icons are displayed and the cursor is displayed.
On the right side of the task bar the normal icons are displayed.
On the left side of the task bar only the start button is displayed.
When I click on the start button it looks normal and programs will start
when I click on them.
However, searching for programs and files does not work.
The first time this happened for some reason system restore did not work.
I believe my antivirus system prevented it from working even though I had temporarily disabled it.
Basically I created a new admin account and then copied files from the old admin
account to the new account.

During the problem I can log on and off the user's account without any problem and all operates normally.
I did a system restore and then I could access windows explorer, but could not set background picture, the libraries would not display properly even though the files were there when I actually looked at the user file on disk.
This is a very confusing problem.

Solutions to the Problem Black screen on Admin account, but not on standard user account

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RobertWeiner,
you can not run SFC utility without being adminstrator.
for that Please select the command mode (go to windows folder, search cmd.exe.
you will find several results.
In those, select the cmd file showing in the folder System32.
right click the cmd file and
select the option "run as asministrator".
then type sfc/scannow in that cmd window.
I think now the system file checker will work.
remember, even of you are in your admin account, you have to right click the cmd file and select the option "run as asministrator".

Note: It is recommended that you back up your files and folders before attempting this step:

• Move the mouse cursor over to the upper right side of the screen.
• A menu will pop up on the left. Click on the "Settings" feature on the menu.
• On the Settings window, click on the "Change PC settings."
• Now, left click on the "Update and recovery" feature.
• For the next step, left click on the "Recovery" feature.
• There is an option here saying "Refresh your PC without affecting your files." There, left click on the "Get started" button.
• Now, follow the instructions on the screen to finish the Refresh process.
• After the Refresh process has finished restart your Windows 8.1 or Windows 8 device.
• Check again to see if the error Black screen on Admin account, but not on standard user account has been fixed.

If you do not possess the technical expertise required to accomplish this yourself or do not feel comfortable doing so, download and install a powerful automated tool to get the job done.

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