Tuesday, March 15, 2016

How Can I Fix - 21997 error persists even after JRE ver 6 update 20. Why??

21997 error persists even after JRE ver 6 update 20. Why?

Hi, I trying to login to a website which needs JRE enabled.
all my browsers (IE, Firefox, Chrome) are JRE enabled with ver 6 update 20.
But still I am getting the error 21997 when i try to login and i am unable to login.
I have installed JRE many times
uninstalling and reinstalling.
but the error persists and I don't know how to fix.
I tried this in many different computers in my campus.
We use a common proxy server for net connection.
May the this problem due to this proxy or it is something to fine tune
the JRE or IE settings.
Please help.

Anwsers to the Problem 21997 error persists even after JRE ver 6 update 20. Why?

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[1] I complained to the bank and they are able login into that site with my username and password in their system.
they use IE6 only.

[2] Shall I update to SP3?

[3] The trial periods were expired when I installed Kaspersky 2010.

You can "spoof" IE6 User Agent strings to make a wepage or web-based application (but not an installed application) "think" you're running IE6.
That being said, I don't think that's going to resolve your problem.
A3 below.
If WinXP SP3 is not installed, your computer will NOT be offered any further Windows Updates after 13 July 2010 so yes, installing SP3 should be a #1 priority.
A3.  You should have replaced all of the free-trials BEFORE the free trial period(s) expired.
Since you didn't, there's a very good chance that you're seeing the effects of a hijackware infection.
     Cleaning a Compromised System
Back-up any personal data (none of which should be considered 100% trustworthy at this point; this includes your online banking passwords) then format the HDD & do a clean install of Windows. Please note that a Repair Install (AKA in-place upgrade)
will NOT fix this!
HOW TO do a clean install of WinXP: See
http://michaelstevenstech.com/cleanxpinstall.html#steps and/or Method 1 in
After the clean install, you will have the equivalent of a "new computer" so take care of everything on the following page before otherwise connecting the machine to the internet or a local network (i.e., other computers) and before using a flash drive or
SDCard that isn't brand-new or hasn't been freshly formatted:
     4 steps to help protect your new computer before you go online
Other helpful references include:
HOW TO get a computer running WinXP Gold (no Service Packs) fully patched (after a clean install)
HOW TO get a computer running WinXP SP1(a) or SP2 fully patched (after a clean install)
Tip: After getting the computer fully-patched, download/install KB971029 manually:http://support.microsoft.com/kb/971029
NB: Any Norton or McAfee free-trial that came preinstalled on the computer when you bought it will be reinstalled (but invalid) when Windows is reinstalled.
You MUST uninstall the free-trial AND download/run the appropriate removal tool BEFORE installing
any updates, Windows Service Packs or IE upgrades AND BEFORE installing your new anti-virus application (which will require WinXP SP3 to be installed).
     Norton Removal Tool
     McAfee Consumer Products Removal Tool
Also see:
Risks & Benefits of P2P file sharing
Steps To Help Prevent Spyware
Steps to Help Prevent Computer Worms
Avoid Rogue Security Software!
If you need additional assistance, please begin a new thread in this forum:
Wish I'd had better news for you.
Good luck!

~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

Make Sure that your Computer Meets the System Requirements

Microsoft Windows Requirements :

  • 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
  • 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
  • 16 GB available hard disk space (32-bit) or 20 GB (64-bit)

You need to double-check your computer's hardware configuration against the following Microsoft requirements. If your computer hardware is not up to par, then make sure you update where necessary before continuing.

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